Recently it came to our notice that there are FAKE TNG social media accounts and associated PROMOTIONAL messages circulated, falsifying the fake news that TNG is now conducting a Top-Up rebate for TNG users. Please BE CAREFUL about this kind of fake news. Also, TNG has never used any third-party messaging service to send promotional messages to users, and will NOT ask you to give your sensitive information such as your TNG username, password, PIN, or OTP (One-Time Passcode) through third-party messaging chat platforms such as Facebook Messenger or Whatsapp.
Here are some tips to protect your personal account
- Never reveal your TNG password, PIN or OTP to anyone or in any third-party platforms, e.g. Facebook or WhatsApp
- Change your Password and PIN regularly
- Always use complex passwords and PINs (e.g. NOT 123456)
- Monitor your account for unusual activities or transactions
TNG has notified the Hong Kong Police Force of the fraudulent websites*. TNG strives to continuously enhance its security control to protect our users. It is important that you stay alert and vigilant in protecting your account, especially when sending money overseas.
In case you are suspicious of any transactions or wrongdoings or have provided any sensitive information or conducted any transactions via unofficial channels, please report to us immediately by contacting our Customer Hotline at +852 3951-6268/ Email: firstname.lastname@example.org
*The following websites are examples of fake and fraudulent websites/Facebook pages or unofficial websites. The actual domain contained in the fraudulent websites may vary.