Schedule of Fees & Guidelines

Schedule of Fees and Guidelines relating to the use of TNG Wallet ("Schedule")

This Schedule supplements the TNG USERS’ TERMS AND CONDITIONS ("Terms and Conditions") published by TNG (Asia) Limited.

  1. The maximum stored value balances in your TNG Wallet are as follows:
    1. For Normal members: HKD 3,000
    2. For VIP members: HKD 50,000
    3. For Super VIP ("SVIP") members: HKD 100,000
  2. The annual transaction limits for your TNG Wallet are as follows:
    1. For Normal members: HKD 25,000
    2. For VIP members: HKD 100,000
    3. For SVIP members: Unlimited
  3. The administration fee for different top-up channels are as follows:
    1. 7-Eleven, Circle K Convenient Stores: Waived1
    2. Credit card: 2.5% of top-up amount
    3. Coin Cart: Waived1
    4. Coin Dragon: Waived1(10% of the fee is charged by the operator, details can be referred to the website of the operator)
    5. E-banking: HKD 5 if single top-up amount is less than HKD 100, otherwise it is Waived 1
    6. FPS: Waived 1
    7. JETCO ATM: Waived 1
  4. General service charge:
    1. P2P Transfer / Scan-2-Pay / Request Payment: Waived1
      1. Sender request payment cancellation before acceptance: HKD 5
    2. Bill payment: Waived 1
    3. Bank transfer via FPS: Waived 1
    4. Cash withdrawal at First Exchange or Unison Foreign Exchange:
      1. 1% of transaction amount
      2. The above mentioned fee is not refundable if the transaction is subsequently cancelled or the fund remained unclaimed after 3 days (including the date of submitting the withdrawal instruction and public holidays).
    5. Foreign exchange:
      1. Administration fee is waived 1
      2. Order cancellation or the fund remained unclaimed after 3 days (including the date of submitting the withdrawal instruction and public holidays): HKD 2002
    6. Global bill payment: Fees varied across countries, details can be referred to the relevant page of TNG Wallet 2
    7. Global remittance:
      1. Outward remittance submission: Fees varied across countries, (minimum fee is HKD 19) details can be referred to the relevant page of TNG Wallet
      2. Cancellation or amendment: HKD 19 (This fee is not refundable)
    8. Global SIM top-up: Fees varied across countries, details can be referred to the relevant page of TNG Wallet 2
    9. Change of registered mobile number: Waived 1
    10. Request for cancellation / refund: HKD 200 (May subject of individual circumstances)
    11. Account closure: Administration fee will be incurred as follows:
      1. Refund via crossed cheque: HKD 300
      2. Refund via bank transfer: HKD 150
    12. (Administration fee will first be deducted from the account remaining balance. No refund will be made to customer if the remaining balance is lowered than that of the Administration fee required)

  5. The minimum top-up, transfer and withdrawal amount for a single transaction as follows:
    1. Top-Up
      1. 7-Eleven, Circle K Convenient Stores: HKD 100
      2. Credit card: HKD 100
      3. Coin Cart: HKD 0.1
      4. Coin Dragon: HKD 0.1 (Details of the charges can be referred to the operator)
      5. E-banking: HKD 0.01 (May subject to the setting of individual bank)
      6. FPS: HKD 0.01 (May subject to the setting of individual bank)
      7. JETCO ATM: HKD 100
    2. Transfer
      1. FPS: HKD 0.01 (May subject to the setting of individual bank)
    3. Withdrawal
      1. 7-Eleven, Circle K Convenient Stores, First Exchange and Unison Foreign Exchange: HKD 100
  6. The expected clearing time for different top-up channels and transfer are as follows: 3
    1. 7-Eleven or Circle K Convenient Stores: Instant
    2. Credit card: Instant
    3. Coin Cart: Instant
    4. Coin Dragon: Instant
    5. E-banking: Up to 3 working days 3
    6. JETCO ATM: Up to 3 working days 3
    7. Top-up via FPS: Instant 3
    8. Transfer via FPS: Instant 3
  7. You can enquire historical transactions for last 90 days and request account history record of your TNG Wallet for a service fee as follows: 4
    1. Transactions within 1 year HKD 50 for each month, subject to a maximum fee of HKD 200
    2. Transactions within 2 years HKD 300
    3. Transactions within 3 years HKD 500
    4. Each additional year over 3 years HKD 500
    5. (up to 7 years)

  8. If there is any inconsistency between English and Chinese version, the English version shall prevail.
  9. TNG reserves the rights to amend the service charges anytime without prior notice.

Note

  1. Charges are currently waived until further notice.
  2. Prior to crediting to TNG Wallet, refund amount will be calculated based before on:

    1. the exchange rate at the time of submission; and
    2. deduction of any relevant charges (if applicable).
  3. The above clearing time is our estimation under normal circumstances; the actual clearing time may vary depending on different banks and merchants.
  4. Your request can be made via our Customer Service Hotline at +852 3951 6268 or writing to our Customer Service Department. To safeguard your interest, you are required to visit our Head Office at 21/F Olympia Plaza, 255 King’s Road, North Point, Hong Kong to collect the required records and settle the fees required.